Privacy Policy — ultrawin

1. Data We Collect

ultrawin collects personal data in several ways: directly from you when you register an account, make a deposit or withdrawal, contact our support team, or interact with promotional offers; automatically through your use of the platform via cookies and server logs; and from third-party partners such as payment processors and identity verification services.

1.1 Registration & Account Data

When you create an account on ultrawin, we collect the following information as a mandatory part of the registration process:

• Full legal name (as it appears on your national identity card or passport)
• Date of birth (to verify that you are aged 18 or above)
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postal code
• Mobile phone number (used for account verification and support contact)
• Email address (used for account communications and promotional messages where consent is given)
• Chosen username and encrypted password

1.2 Identity Verification (KYC) Data

In accordance with our Know Your Customer (KYC) obligations and responsible gaming practices, ultrawin may request copies of supporting documents to verify your identity before processing withdrawal requests or at any other time deemed necessary by our compliance team. These documents may include:

• National Identity Card (NID) or passport
• Proof of address (e.g., utility bill, bank statement dated within 90 days)
• Proof of payment method ownership (e.g., screenshot of bKash or Nagad account linked to the registered mobile number)
• Selfie photograph for liveness verification where required

1.3 Financial Transaction Data

When you make a deposit or request a withdrawal on ultrawin, we record transaction details including the amount, currency (BDT/৳), payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction reference number, timestamp, and the outcome of the transaction. We do not store full card numbers or mobile banking PINs — these are handled exclusively by the respective payment processor.

1.4 Gameplay & Betting Data

ultrawin records details of all bets placed, games played, wagers settled, and account balance changes. This data is used for account management, dispute resolution, bonus calculation, responsible gaming monitoring, and platform analytics. Game logs are retained for a minimum period to satisfy our internal audit requirements.

1.5 Device & Technical Data

When you access ultrawin, our servers automatically collect certain technical information including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited within the platform, session duration, and approximate geographic location derived from IP address. This data is used for fraud prevention, security monitoring, and platform performance optimisation.

1.6 Communication Data

If you contact ultrawin via live chat, email, or any other support channel, we retain a record of the communication including its content, the date and time of the exchange, and any resolution or action taken. This data is used to improve our support quality and to maintain an accurate record of any commitments or resolutions made.

2. How We Use Your Data

ultrawin processes your personal data for a number of clearly defined purposes, each of which has an identified lawful basis. The table below summarises the primary purposes and the corresponding legal basis for each processing activity.

Where ultrawin relies on your consent as the lawful basis for processing — for example, sending you promotional emails or SMS messages about bonuses, new games, or cricket betting offers — you have the right to withdraw that consent at any time by contacting our support team or updating your communication preferences within your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

3. Data Sharing & Disclosure

ultrawin does not sell your personal data. We share personal data only in the limited circumstances described below, and only with parties who are contractually obligated to handle your data securely and in accordance with applicable data protection principles.

3.1 Payment Processors

To process your deposits and withdrawals, ultrawin shares the minimum necessary data with our payment partners, which include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and international card networks (Visa, Mastercard). The data shared is limited to what is required to execute and verify the transaction. Each payment partner operates under its own privacy policy and is independently responsible for the data it processes on its own infrastructure.

3.2 Identity Verification Services

Where ultrawin uses a third-party KYC or identity verification service to validate the documents you submit, your identity documents and biometric data (if applicable) may be shared with that provider. All such providers are contractually bound to use your data solely for the purpose of identity verification and to delete it in accordance with a defined data retention schedule.

3.3 Game Content Providers

ultrawin's games are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised gameplay data (such as session identifiers, bet amounts, and game outcomes) for the purpose of game operation, RTP (Return to Player) reporting, and technical support. Personal identifiers such as your name or email address are not shared with game studios.

3.4 Legal & Regulatory Disclosure

ultrawin may disclose your personal data to law enforcement agencies, regulatory authorities, or legal counsel where required to do so by applicable law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity. In such cases, we will disclose only the minimum data necessary and will inform you of the disclosure where we are legally permitted to do so.

4. Cookies & Tracking

ultrawin uses cookies — small text files placed on your device when you visit the platform — together with similar technologies such as local storage, session tokens, and device fingerprinting, to deliver a functional, secure, and personalised experience. Below is a breakdown of the categories of cookies we use.

4.1 Strictly Necessary Cookies

These cookies are essential for the basic operation of the ultrawin platform. They enable you to navigate the site, maintain your logged-in session, and access secure areas of your account. Without these cookies, the platform cannot function correctly. Because they are strictly necessary, they do not require your consent.

4.2 Performance & Analytics Cookies

We use anonymised analytics data to understand how players interact with different areas of the ultrawin platform — which pages are most visited, where players experience difficulties, and how long sessions typically last. This data is aggregated and does not identify any individual player. It is used solely to guide platform improvements.

4.3 Functional Cookies

Functional cookies remember your preferences within the platform, such as your preferred language (English), display settings, and previously used deposit methods. These cookies improve the convenience of your experience but are not essential to the core operation of the platform.

4.4 Managing Your Cookie Preferences

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the ultrawin platform. Instructions for managing cookies in common browsers (Chrome, Firefox, Safari, Edge) are available in each browser's help documentation. Strictly necessary cookies cannot be disabled without breaking core platform functionality.

5. Data Retention

ultrawin retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required to comply with our legal, regulatory, and audit obligations. The following general retention guidelines apply:

• Account data and KYC documents: Retained for a minimum of five years from the date of account closure, in line with standard anti-money laundering record-keeping practice.
• Financial transaction records: Retained for a minimum of five years from the transaction date for audit and dispute resolution purposes.
• Gameplay and betting logs: Retained for a minimum of two years from the date of the betting activity.
• Support communications: Retained for two years from the date of the last communication, unless the communication relates to an ongoing dispute.
• Cookie and device data: Session cookies expire when you close your browser. Persistent analytics cookies are typically retained for no longer than 12 months.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Data that forms part of an active legal dispute or regulatory investigation will be retained until that matter is fully resolved.

6. Your Privacy Rights

As a player registered with ultrawin, you have a number of rights with respect to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact us at support@ultrawin. We will respond to all valid requests within a reasonable timeframe. We will not charge a fee for handling your request unless it is manifestly unfounded or excessive, in which case we reserve the right to charge a reasonable administrative fee or decline to respond.

6.1 Right of Access

You have the right to request a copy of the personal data that ultrawin holds about you, along with information about the purposes for which it is processed, the categories of data held, and the parties with whom it has been shared. We will provide this information in a clear, accessible format.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For certain data fields (such as your email address or phone number), you may be able to update information directly within your account settings. For other fields (such as your legal name or date of birth), a formal rectification request and supporting documentation may be required.

6.3 Right to Erasure

You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and no other lawful basis applies. Please note that this right is subject to limitations where ultrawin is required to retain data for legal, regulatory, or audit compliance purposes. In such cases, we will inform you of the specific retention obligation that prevents full erasure.

6.4 Right to Withdraw Consent

Where ultrawin processes your data on the basis of your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time. Withdrawal is effective immediately and does not affect the lawfulness of processing undertaken before withdrawal. To opt out of marketing emails, use the unsubscribe link included in each message, or contact support@ultrawin directly.

6.5 Right to Object

You have the right to object to the processing of your personal data where ultrawin relies on legitimate interests as the lawful basis. We will assess your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or unless the processing is necessary for the establishment, exercise, or defence of a legal claim.

7. Data Security

ultrawin implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and ultrawin's servers
• Encrypted storage of passwords — we store only a hashed representation of your password, never the plain-text value
• Role-based access controls that restrict internal access to personal data to authorised personnel only, on a strict need-to-know basis
• Regular internal security reviews and vulnerability assessments of platform infrastructure
• Automated fraud detection systems that monitor transaction patterns and flag anomalous activity in real time
• Secure disposal procedures for physical and digital data that has reached the end of its retention period

While ultrawin takes all reasonable steps to secure your data, no online platform can guarantee absolute security against all threats. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, ultrawin will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

8. Contact & Policy Updates

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which ultrawin handles your personal data, please contact our support team. All privacy-related enquiries are handled with confidentiality.

Email: support@ultrawin

ultrawin reserves the right to update this Privacy Policy at any time. When we make changes, the revised policy will be published on this page with the updated effective date shown at the top of the document. For material changes that significantly affect your rights or our processing activities, we will make reasonable efforts to notify registered players via email or an in-platform notification prior to the changes taking effect.

We encourage you to revisit this page periodically to stay informed about how ultrawin protects your personal data. Your continued use of the platform following any update constitutes your acceptance of the revised Privacy Policy.